Refund policy

I want to return or exchange my unused item

We take pride in the products we manufacture and sell, and we want you to leave happy.

  • If you're experiencing problems with any of our products, please contact us in the first instance.
  • If you believe the product you purchased does not meet the specification we promised, see below for information about our free testing service.

We will make it right to you.

We accept returns and exchanges up to 14 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus any shipping costs when we receive the item back. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please post the item back to us at the address below.

  • Ensure you mark the outside of the parcel with the order number
  • Please use a tracked service, and email us with the tracking number so we can keep an eye on it!
  • We recommend Parcelforce 48 or DHL for the long antennas, as some carriers (eg, Royal Mail) will not accept them
  • Used or opened items should not be returned. Please contact us if you are unsure.
  • Items should not be returned if more than 14 days have passed since the item was delivered.

We'll automatically issue a refund (minus any shipping costs in your order) if items are returned to sender, or where delivery was refused.

Please do not post used or damaged items back to us without contacting us first. We cannot accept responsibility for items posted to us that are ineligible for return. If you are unsure, please contact us before mailing your item back. 

Return address BLINKENLIGHT Ltd, Unit 309 The Pill Box, 115 Coventry Road, London, E2 6GH, United Kingdom

You will be responsible for paying for your own shipping costs to return your item to us. Shipping costs from your order, if any, are non-refundable.

Exchanges

The easiest way to exchange your item is to return it and purchase another. We're always happy to help with any technical questions you might have! Please get in touch.

 

Damaged and defective items

If the item you received was damaged or develops a fault within 30 days of delivery, we want to make it right. Please contact us with photos of the damage or information about the fault, and your proof of purchase (order number or delivery confirmation email) and we will assist.

We can't replace defective items if more than 30 days have passed since delivery - unless it is an item we manufacture (see below).

Please retain proof of purchase (your order confirmation email), as we can't replace items without this. 

Damage in transit to you

Sometimes, parcels are damaged in transit to you. If so, we will replace or refund the item. Please send us the following -

  • A photo of the damaged item and the postage label (in the same photograph)
  • Detailed photos of the damage to the packaging and product, including any branded "repair tape" used by the carrier to fix the broken parcel.

We can't replace or refund items damaged in transit if more than 30 days have passed since delivery.

Products we manufacture

We guarantee products we manufacture for 12 months from the date of delivery to you. If a product develops a fault, please contact us for assistance and we will make it right. You will need to show us your proof of purchase (an order confirmation email), so please retain this.

Please see below for exclusions from this policy.

 

 

Antennas outside of specification - free testing service

We promise that the antennas and cables we manufacture meet the specifications on the product page for each item, for the following attributes:

  • SWR
  • Gain
  • Insertion loss (cables)
  • Impedance
  • Weatherproofing

If you believe your antenna or cable is not performing correctly, we will test it for only the cost of postage back to you.

  • You will need to pay for postage for your item to us (see returns, above). 
  • We will test your antenna/cable, and email you the results.
  • If there is no fault, we will issue an invoice for postage back to you (see our shipping policy for information on the approximate amount).
  • If the item is out of specification, we will replace it for free.

Please contact us to arrange this service before posting your antenna or cable back to us.

 

Some items cannot be returned to us

Several types of goods are exempt from being returned, and are not covered by our manufacturer's guarantee. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
  • Gift cards
  • Downloadable software products or licenses
  • Some health and personal care items

If you are unsure about your item, please contact us for more information before returning it.

 

Refund process

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This usually takes 3-5 business days to process, but it may take longer.

 

Late or missing refunds

Refunds can take up to 5 days to process. If you have received a notification that your refund has been issued, and you haven’t yet received a refund yet, please contact your credit card company as it may take some time before your refund is officially posted.

If the refund has still not been processed 5 working days after you receive the notification, please contact us and we will investigate.


Chargebacks

If you need to return or exchange your item, or you have not received your order, please contact us in the first instance. We want you to walk away feeling happy about your experience with us.

Like many online stores, we experience a high rate of fraudulent credit card chargebacks, where a customer states they have not received the item in order to obtain a refund. We have a zero-tolerance policy for this behaviour, and we will commence legal action via the court claim process immediately on receiving notification of a chargeback (or PayPal charge dispute) to ensure that our invoice is settled.

We cannot accept product returns or exchanges after a chargeback dispute has been raised.

If you are concerned about your order, please contact us before raising a chargeback and we will do our utmost to resolve your issue.