Shipping policy

Where do you ship to, and what does it cost?
How do I get free shipping?

We ship worldwide! Shipping costs vary by destination, and are calculated when you check out. UK shipping is a flat rate of £7.50 (DHL Express) and £2.50 - £3.50 (Royal Mail), and European orders typically between £20 and £50 via DHL Express depending on the destination.

Free shipping via DHL Express is available on orders:

  • over £149.00 (UK, including Northern Ireland, Scottish Highlands and Isle of Man but excluding Channel Islands)
  • over £149.00 (mainland EU, plus Ireland, Switzerland, Norway and Finland, but excluding islands)

Free shipping is not available to other destinations (including European islands such as Cyprus), as the shipping costs are very high. However, if you are placing a very large order that can be packed together, we may be able to reduce the shipping cost via a small discount. Please contact us.

The order value limits above are calculated after discounts are applied.

We cannot ship to the following countries:

  • Afghanistan
  • Belarus
  • Congo, The Democratic Republic of the
  • Congo
  • Gambia
  • Iraq
  • Iran, Islamic Republic of
  • Korea, Democratic People's Republic of
  • Libyan Arab Jamahiriya
  • Myanmar
  • Russia
  • Sudan
  • Somalia
  • Syrian Arab Republic
  • Yemen
  • Zimbabwe

Will I have to pay customs charges?
What does "duty & VAT prepaid" mean?

Orders to the EU / EEA + Switzerland

Orders to these locations over the threshold are shipped "DDP", or "Delivered Duties Paid". This means that any VAT charges, tax or duty will be billed to our DHL account.

You will be charged your country's VAT rate automatically at checkout. You should not need to pay any tax to your country's customs agency when your order is delivered, as the taxes are charged back to us.

Please note that (even though we are paying the tax) you remain the importer of the items, and some countries (eg, Romania) require additional forms to be completed when the items are imported. 

VAT invoices are available on request. Please contact us at info@blinkenlight.co.uk with your order number.

International orders

For all other destinations, orders are shipped "DAP", or "Delivered at Place". This means that you are responsible for paying any fees, customs duties and taxes when the parcel arrives in your country.

DHL makes this process very easy, though they will add a small fee which you will need to pay. If you are unsure about how much tax you will need to pay, you should check the website of your customs agency for more information.

DHL also provides a lot of helpful information here.

 

How long will shipping take?

Orders to the UK

Dispatch time: We promise to dispatch within two business days, although most of the time we are much faster than that (orders placed before 2pm will usually ship same-day).

You will receive an email notification when your order is dispatched.

Delivery time: Domestic orders ship via DHL Express. They are quite quick, and often deliver next business day. However, allow 3-5 days after your order has shipped for delivery, particularly during peak times.

Pre-12pm delivery via DHL Express is available as an option at checkout.

European and international orders

Dispatch time: We dispatch orders within two business days.

You will receive an email notification when your order is dispatched.

Delivery time: We ship from the UK via DHL Economy Select (a ground service) or DHL Express Worldwide (air). These are express services, but customs inspections can add delays.

  • Orders to Europe - expect 5 working days after shipment for delivery if customs does not hold your parcel for detailed inspection. 
  • International orders - expect 10 working days after shipment for delivery.

However, please note that if customs delays your parcel longer than these times, there is very little we can do - but do get in touch and we will see if we can help.

 

I made a mistake and want to change my order.
I want to cancel my order.

Get in touch with us as soon as possible! Orders can sometimes ship within 30 minutes of us receiving payment, if placed during business hours, and so we usually cannot make any changes. However, we will do our best to help!

You are welcome to return any items within 14 days, and we will issue a full refund for items sent back, minus any shipping charges on your order.

 

I want to return or exchange my unused item.

Please see our full returns policy for all the details. A summary is below -

We accept returns and exchanges up to 14 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus any shipping costs when we receive the item back.

Please post the item back to us at the address below.

  • Ensure you mark the outside of the parcel with the order number
  • Please use a tracked service, and email us with the tracking number so we can keep an eye on it!
  • We recommend Parcelforce 48 or DHL for the long antennas, as some carriers (eg, Royal Mail) will not accept them.

We'll automatically issue a refund (minus any shipping costs in your order) if items are returned to sender, or where delivery was refused.

 

Return address BLINKENLIGHT Ltd, Unit 309 The Pill Box, 115 Coventry Road, London, E2 6GH, United Kingdom

 

My order hasn't shipped yet! / The order shipped but the tracking page has not updated recently

    We promise to ship all orders within two business days (except around UK holidays such as Christmas, where we will publish a particular timetable). 

    If there's been no updates - either your order has not shipped, or the carrier tracking has not been updated recently, and it's not a holiday or a weekend, please contact us and we will figure out what has happened.

     

    The tracking says the item was damaged in transit, or is being returned to sender.

      Please send us an email to let us know. We will replace any items damaged by the carrier during shipping.

       

      Something is missing! The carrier 
      drove over my antenna with a forklift and pulverised it!

        This is rare, but sometimes we make mistakes (and DHL forklift operators can be a little too enthusiastic!) Please get in touch and we will do our best to make it right. We will need -

        • A photo of the damaged item and the postage label (in the same photograph)
        • Detailed photos of the damage to the packaging and product, including any branded "repair tape" used by the carrier to fix the broken parcel.

         

        The tracking says the item was delivered, but I have not received it

        • Please check with your neighbours, in case the parcel was left with them by the carrier.
        • Sometimes the parcel tracking provides a clue that the parcel was returned to the carrier depot for collection. Please give the local office a call and ask them if they know where the parcel is.

          If you still can't find your parcel, please contact us and we will ask the carrier for a photograph or signature proof of delivery. If they are unable to provide this, we will replace your item.

          However, please note that we don't refund or replace items if the carrier provides proof that it was delivered to your address successfully.